DPO PayGate Minimum Terms and Conditions (T & C’s)

1. Detailed description of goods and/or services iMedia Productions and Tours is a business in the Tourism industry that offers consulting in all related matters.

2. Delivery policy Subject to availability and receipt of payment, requests will be processed within 5 workingdays and delivery confirmed by way of email notification.

3. Return and Refunds policy The provision of goods and services by iMedia Productions and Tours is subject to availability. In cases of unavailability, iMedia Productions and Tours will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

4. Customer Privacy policy iMedia Productions and Tours shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted Payment may be made via Visa and MasterCard, or by bank transfer into the iMedia Productions and Tours bank account, the details of which will be provided on request.

6. Card acquiring and security Card transactions will be acquired for iMedia Productions and Tours via DPO Group who are the approved payment gateway for Namibian Acquiring Banks. DPO uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.

7. Customer details separate from card details Customer details will be stored by iMedia Productions and Tours separately from card details which are entered by the client on DPO’s secure site.

8. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is Namibia. Transaction currency is Namibian Dollar (NAD).

9. Responsibility iMedia Productions and Tours takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile This website is governed by the laws of Namibia. iMedia Productions and Tours chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation iMedia Productions and Tours may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information This website/app is run by iMedia Productions and Tours (close corporation) based in Namibia trading as _iMedia Tours and with registration number _ CC 2007/2703

13. iMedia Productions and Tours contact details Company Physical Address: 7 Arandis Street Email: imediatoursnamibia@gmail.com Telephone:+ 264 81 128 9082

E&OE